CUSTOMER SERVICE

Shipping and Delivery
 

We aim to process all orders as soon as possible and dispatch your order within 2-3 working days of purchase. Orders should be received within 4-8 working days however, we are unable to guarantee this. If you have not received your goods within 10 days of purchase please contact us and we can investigate further for you.


Once your order has been processed you will receive a dispatch email from us along with a tracking number which you can use to trace your order if needed.  

Alternatively, you can log into your account at United Stitch and track your order there.

Taxes and duties are calculated according to your shipping destination if you are ordering outside the EU and US import duties/taxes and additional shipping cost can be charged.

For more information about charges, please contact your local authorities. 

If you need to make any amendments, please contact customer services at sales@unitedstitch.com for assistance. 

 

Shipping Rates


Standard Delivery 5-10 working days:

United States: FREE

Rest of the world: $50.00

 

Returns


If you are unhappy with your item(s) we are more than happy to offer you a refund providing that our returns policy is adhered to:
 • Items must be returned within 15 days from the order dispatch date.
 • Returned items must be unworn and returned in their original and unused condition.
 • You must obtain proof of postage just in case your order is lost on its way back to United Stitch. Failure to do so may result in us not being able to process your return.
 • Any returns received with courier/postal labels stuck directly on them will not be processed and will be returned to the sender.
 • We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

HOW TO RETURN AN ITEM? 

Submit a return with our returns center. Please click link below. 

https://theunitedstitch.myreturnscenter.com/

Once your return is approved by the United Stitch team. 

1. Repack the goods in the original packaging and place inside a box or wrapped in packing paper.
2. Print and Attach prepaid shipping label.
Goods must be returned unworn and in their original packaging within 15 days from dispatch date. Any returns received with courier / postal labels stuck directly on the box will not be processed and will be returned to the sender
Refunds will be made against the original payment method and will show in your account after 5-10 working days. We will contact you via email once we have received and processed your return.
Exchange? Unfortunately, we do not offer exchanges. Should you wish to purchase a new item please return your unwanted goods to us for a refund and place a new order online at www.theUnitedStitch.com
Payment
 
You can use any of the payment types listed below to pay for your order. Security of personal information is taken very seriously and we would like to assure you that your details are safe with us. 
 • Visa
 • MasterCard
 • American Express
 • Discover